All candles are hand poured to order and require a minimum of 48 hours to cure prior to shipping. Because of this, all orders containing candles can be expected to ship within 3-5 business days following order placement.
All of our products are carefully inspected and packed with care prior to shipment but we can not control the care shipping carriers may take once the package is in their hands. Products that arrive damaged due to shipping will be replaced for an identical replacement product at no charge. Contact must be made within 24 hours of delivery for this policy to be honored. Please include a picture of the damaged item in original shipping container with your correspondence and send to firstname.lastname@example.org.
CANCELATIONS + RETURNS
Order cancelations must be requested within one hour of order placement to be considered. Every order is hand poured and once the process of crafting your order has begun, we will be unable to cancel it. Please email all cancelation requests to email@example.com. We reserve the right to cancel and/or refuse to cancel any order at any time for any reason we deem fit.
Due to the nature of our home fragrance items, products cannot be returned or refunded.